Professional, business and information services firms face numerous challenges in their business operations. Productivity rates continue to remain flat, while higher wages, commoditization of offerings, increasing competition and operating costs have contributed to declining margins. The focus therefore is on improving customer-centricity, differentiation, operational efficiency and cost optimization.

AREAS COVERED

Build next-gen business platform

Transform IT service delivery from fragmented to SLA-driven model

Risk-services assessment

Co-own, design and develop service delivery platform